Your Privacy,
Plainly Explained
We believe privacy policies should be easy to read, not a wall of legalese designed to bury what matters. This page tells you exactly what data we collect, why we collect it, and what you can do about it.
Who We Are
gardenclearance.co.uk (“GreenClear”, “we”, “us”, “our”) is a UK-registered company providing professional garden clearance and garden waste removal services across England, Scotland, and Wales.
We are the data controller for all personal information collected through our website, phone lines, and service delivery. Our registered address is:
gardenclearance.co.uk Ltd — Registered Address
gardenclearance.co.uk Ltd, 12 Clearview Business Park, Birmingham, B1 1AA. Company No. 09876543. ICO Registration No. ZA123456.
If you have any questions about how we handle your personal data, contact our Data Protection lead at privacy@gardenclearance.co.uk.
What Data We Collect
We only collect the information we genuinely need to provide our services and run our business. Here’s what that includes:
Information You Give Us
- Your name and contact details (phone number, email address)
- Your property address and postcode
- Details about your garden clearance job (description, size, access notes)
- Photos you submit via our quote request form
- Payment information (processed securely via our payment provider — we never store card details)
- Any messages, feedback, or reviews you send to us
Information We Collect Automatically
- IP address and device type when you visit our website
- Pages visited, time on site, and referring URL (via analytics cookies)
- General location data (region/city level only, not precise GPS)
We do not collect sensitive personal data
We do not collect or process special category data such as health information, race, religion, or biometric data in the course of our normal business operations.
How We Use Your Information
We use your personal data only for clear, legitimate purposes. The table below sets out the main ways:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Providing you with a quote | Name, contact details, address, job description | Pre-contractual steps |
| Scheduling and completing your clearance | Name, address, contact details, job notes | Contract performance |
| Processing payment | Name, billing address (via payment provider) | Contract performance |
| Sending service-related communications | Email, phone number | Contract performance |
| Sending marketing emails (if opted in) | Name, email address | Consent |
| Improving our website and services | Analytics data (anonymised) | Legitimate interests |
| Responding to enquiries and complaints | Name, contact details, correspondence | Legitimate interests |
| Legal and regulatory compliance | Name, address, waste documentation | Legal obligation |
Our Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis to process personal data. We rely on the following:
- Contract performance — to fulfil your garden clearance booking and provide related services.
- Legitimate interests — to improve our website, respond to enquiries, and prevent fraud, where these do not override your rights.
- Legal obligation — to comply with waste carrier regulations, tax law, and other statutory requirements.
- Consent — for optional marketing communications only. You can withdraw consent at any time.
We do not use your data for automated decision-making or profiling that has a significant effect on you.
Sharing Your Data
We do not sell your personal data. We share it only where necessary, and only with trusted parties:
Our Service Partners
- Payment processors — to handle transactions securely (e.g. Stripe). They operate under their own privacy frameworks.
- Email and CRM platforms — to manage bookings and communications (e.g. Mailchimp for marketing emails, if opted in).
- Analytics providers — anonymised website data only (e.g. Google Analytics).
- Sub-contracted field teams — in some regions, we work with vetted, licensed local contractors. They receive only the address and job details necessary to complete your clearance.
Legal Disclosure
We may disclose personal data if required to do so by law, court order, or regulatory authority — for example, the Environment Agency, HMRC, or law enforcement. We will only do so to the minimum extent required.
We never sell your data to third parties
Your personal information is never sold, rented, or traded to advertisers, lead generation companies, or any other commercial third party.
How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purpose it was collected, or as required by law. Our standard retention periods are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer records (completed jobs) | 6 years | HMRC / tax compliance |
| Waste transfer notes | 2 years minimum | Environment Agency requirement |
| Quote enquiries (not converted) | 12 months | Legitimate interest in follow-up |
| Marketing consent records | Until consent withdrawn + 1 year | GDPR consent audit trail |
| Website analytics | 26 months (anonymised) | Service improvement |
| Complaints and correspondence | 3 years | Legal protection and record-keeping |
Once the applicable retention period expires, we securely delete or anonymise your data.
Your Rights Under UK GDPR
You have the following rights over your personal data. To exercise any of them, contact us at privacy@gardenclearance.co.uk. We will respond within 30 days.
Right of Access
Request a copy of the personal data we hold about you (a Subject Access Request).
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold.
Right to Erasure
Request deletion of your data where there is no legitimate reason for us to keep it.
Right to Restrict Processing
Ask us to pause processing your data in certain circumstances while a dispute is resolved.
Right to Data Portability
Receive your data in a structured, machine-readable format where applicable.
Right to Object
Object to processing based on legitimate interests, including direct marketing at any time.
Right to lodge a complaint
If you believe we have not handled your data correctly, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Cookies
Our website uses cookies — small text files stored on your device — to make the site work and to understand how people use it. We use three types:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential | Required for the site to function (e.g. form sessions, security) | No — strictly necessary |
| Analytics | Understand how visitors use the site (Google Analytics, anonymised) | Yes — opt-in via cookie banner |
| Marketing | Track conversions from paid ads (Google Ads) | Yes — opt-in via cookie banner |
You can manage or withdraw cookie consent at any time via the cookie preferences link in our website footer, or by clearing cookies in your browser settings.
How We Protect Your Data
We take data security seriously. Our measures include:
- SSL/TLS encryption on all website data transmission
- Secure, access-controlled CRM and booking systems
- Payment data handled exclusively by PCI-DSS compliant processors — we never store card details
- Restricted internal access — only staff who need data to do their job can access it
- Regular security reviews and staff data protection training
In the event of a data breach that is likely to result in risk to your rights, we will notify you and the ICO within 72 hours as required by UK GDPR.
Third-Party Links
Our website may contain links to third-party websites — for example, review platforms or trade directories. Once you leave our site, this privacy policy no longer applies. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before submitting any personal data.
Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at privacy@gardenclearance.co.uk and we will delete it promptly.
Changes to This Policy
We review this privacy policy at least once a year, and whenever our data practices change in a meaningful way. When we make material updates, we will update the “Last updated” date at the top of this page.
For significant changes that affect your rights, we will notify you directly by email where we hold your contact details. Continued use of our services after a policy update constitutes acceptance of the revised terms.
Current version: 1 June 2026
This is the most recent version of gardenclearance.co.uk’s privacy policy. Previous versions are available on request by emailing privacy@gardenclearance.co.uk.
Contact Us About Privacy
If you have any questions about this policy, want to exercise your data rights, or wish to raise a concern, please get in touch. We aim to respond to all privacy enquiries within 5 working days, and all Subject Access Requests within 30 days.
🔒 GreenClear Data Privacy Team
Reach us through any of the following channels: