Terms & Conditions
These terms govern your use of our website and the garden clearance services we provide. By booking with us or using our site, you agree to these terms in full.
Definitions
In these Terms and Conditions, the following words and phrases have the meanings set out below:
| Term | Meaning |
|---|---|
| “Company”, “we”, “us”, “our” | gardenclearance.co.uk Ltd, a company registered in England and Wales. |
| “Customer”, “you”, “your” | Any person or organisation using our website or purchasing our services. |
| “Services” | Garden clearance, waste removal, hedge cutting, and any other services provided by the Company. |
| “Quotation” | A written or verbal price estimate provided to the Customer for a specific job. |
| “Booking” | A confirmed appointment for Services, accepted in writing by the Company. |
| “Website” | gardenclearance.co.uk and all associated pages and subdomains. |
Acceptance of Terms
By using our website, submitting an enquiry, accepting a quotation, or proceeding with a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
If you do not accept these terms, you must not use our website or engage our services. We recommend saving or printing a copy of these terms for your records.
Consumer Rights Act 2015
If you are a consumer (an individual purchasing services for personal use), you have additional rights under the Consumer Rights Act 2015. Nothing in these terms affects those statutory rights.
Our Services
gardenclearance.co.uk Ltd provides professional garden clearance and related outdoor services across England, Scotland, and Wales, including but not limited to:
- Overgrown garden clearance and bramble removal
- Garden waste collection and lawful disposal
- Hedge trimming and tree cutting
- End-of-tenancy garden clearance
- Decking, shed, and garden structure removal
- General garden maintenance and seasonal tidy-ups
We reserve the right to decline, modify, or limit any service at our discretion, including where access is unsafe, the scope is materially different from what was quoted, or where legal or regulatory constraints apply.
All services are carried out by trained, uniformed staff or vetted sub-contractors. We hold a full Environment Agency waste carrier licence (Ref: CBDU123456) and comprehensive public liability insurance.
Quotations & Pricing
How We Quote
Quotations are provided free of charge following a site visit, photo assessment, or telephone/email discussion. All quotations are fixed-price unless stated otherwise — you will not pay more than the agreed figure for the agreed scope of work.
When a Quote May Change
We reserve the right to revise a quotation before work commences if:
- The actual condition, size, or scope of the job differs materially from what was described or shown
- Additional access equipment or specialist disposal is required that was not identified at assessment
- Hazardous materials (e.g. asbestos, contaminated waste) are discovered that require specialist handling
In these circumstances, we will inform you of the revised price before proceeding. You are under no obligation to accept the revised price and may cancel without charge at that point.
All quoted prices include labour, equipment, and lawful waste disposal
Unless explicitly stated otherwise, our quotes are all-inclusive. VAT will be clearly disclosed where applicable before you confirm a booking.
Booking & Confirmation
A booking is only confirmed once you have received a written confirmation from gardenclearance.co.uk Ltd by email or SMS. Verbal agreements alone do not constitute a confirmed booking.
By confirming a booking you agree that:
- You are the property owner or have the legal authority to authorise the work
- The information you have provided about the property and scope of work is accurate to the best of your knowledge
- You accept the quoted price and these Terms and Conditions
We reserve the right to decline any booking at our discretion without providing a reason.
Cancellation & Rescheduling
| Notice Given | Customer cancels | Company cancels |
|---|---|---|
| More than 48 hours before job | No charge — full refund if deposit paid | Full refund of any payment made |
| 24–48 hours before job | 50% of quoted price may be charged | Full refund; rescheduled date offered |
| Less than 24 hours before job | Up to 100% of quoted price may be charged | Full refund; priority rescheduling offered |
| On the day (team already on site) | Full quoted price payable | Full refund plus goodwill compensation offered |
We will always endeavour to reschedule rather than cancel where circumstances allow. Cancellations by us due to severe weather or circumstances beyond our control will not incur any charge to the customer.
Your Right to Cancel (Consumer Contracts)
If you are a consumer and booked our services online or over the phone, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. However, by booking a service date within this 14-day period, you consent to us beginning work before the cooling-off period ends and acknowledge that your cancellation rights are modified accordingly.
Payment Terms
Payment terms will be confirmed at the time of quotation. Standard terms are:
- Residential jobs under £500: payment in full on completion of work
- Residential jobs over £500: 25% deposit on booking confirmation; balance on completion
- Commercial and estate contracts: payment terms agreed individually, typically net 14 days from invoice
We accept payment by bank transfer, debit card, credit card, and cash. Cheques are not accepted.
Late Payment
Invoices not settled within the agreed payment period may incur interest at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to pursue any outstanding debt through appropriate legal channels.
Retention of title
Where items have been removed from your property as part of a clearance service, ownership of those items transfers to gardenclearance.co.uk Ltd on removal. We are not liable for any items removed in good faith during a clearance that the customer later wishes to retain — please identify any items you wish to keep before work begins.
Customer Responsibilities
To enable us to carry out your job safely and to the agreed standard, you agree to:
- Ensure safe, unrestricted access to the garden and any adjacent areas required
- Identify and mark any items you wish to keep before work begins
- Notify us of any known hazards (buried cables, unstable ground, asbestos, pests)
- Ensure a responsible adult is present or reachable during the job
- Obtain any required neighbour consent or planning permissions before work
- Allow children or pets in the work area during clearance
- Request disposal of hazardous waste (asbestos, chemicals, tyres) without prior arrangement
- Misrepresent the scope or condition of the garden to obtain a lower quote
- Interfere with or instruct our team to deviate from agreed safety practices
Failure to meet these responsibilities may result in additional charges, suspension of work, or termination of the booking without refund.
Waste Disposal
gardenclearance.co.uk Ltd is a licensed waste carrier under the Environmental Protection Act 1990. All waste we remove is transported and disposed of legally, in accordance with current Environment Agency requirements.
On completion of every job involving waste removal, we will provide a waste transfer note — the legal document confirming lawful disposal. You should retain this document for your records.
Prohibited Waste
We are not able to remove the following without prior specialist arrangement and additional charge:
- Asbestos-containing materials
- Hazardous chemicals, pesticides, or paint
- Electrical and electronic equipment (WEEE)
- Tyres
- Clinical or medical waste
If any of the above are discovered during a job, we will stop work and notify you immediately. We can arrange specialist removal at an additional agreed cost, or you may arrange this independently before we return.
Our Liability
We take care to carry out all work to a professional standard. However, our liability is subject to the following:
- We accept liability for damage caused directly by our negligence, up to the value of the job contracted.
- We are not liable for pre-existing damage, subsidence, or defects in structures, fences, or surfaces that become apparent during clearance work.
- We are not liable for any indirect or consequential losses (including loss of enjoyment, loss of earnings, or loss of property value).
- Claims for damage must be reported to us in writing within 48 hours of job completion. We will investigate all claims fairly and promptly.
Our liability cap
Subject to applicable law, our total liability in connection with any single job shall not exceed the price paid or payable for that job. This limitation does not apply to death, personal injury, or fraud caused by our negligence.
Website Use
By using gardenclearance.co.uk, you agree to use the website only for lawful purposes. You must not:
- Use the website in any way that violates applicable local, national, or international law
- Transmit any unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of the website or its servers
- Use automated tools to scrape, copy, or extract content from the website
- Introduce viruses, trojans, or other malicious code
We reserve the right to restrict or terminate access to the website for any user who breaches these conditions.
Privacy & Data Protection
Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using our services, you consent to such processing and warrant that all data you provide is accurate.
We are registered with the Information Commissioner’s Office (ICO) and comply fully with UK GDPR and the Data Protection Act 2018.
Complaints Procedure
We take every complaint seriously. If you are dissatisfied with any aspect of our service, please follow these steps:
- Step 1: Contact us directly at complaints@gardenclearance.co.uk or call 0800 123 4567. We aim to respond within 2 working days.
- Step 2: If your complaint is not resolved, escalate in writing to our Managing Director at the registered company address. We will provide a full written response within 14 days.
- Step 3: If you remain dissatisfied, you may refer the matter to an alternative dispute resolution (ADR) scheme. Details will be provided upon request.
Our commitment
We want every customer to be satisfied. If we have made a genuine error, we will return to rectify the work at no additional cost wherever reasonable to do so.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. The version published on our website at the time of your booking is the version that applies to your contract with us.
Material changes will be highlighted on the website with a revised “Last updated” date. We recommend checking this page periodically. Continued use of the website or our services after changes are published constitutes acceptance of the updated terms.
Governing Law & Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in Scotland or Northern Ireland, in which case you may bring proceedings in your local courts.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Us
For any questions regarding these Terms and Conditions, please contact us:
📄 gardenclearance.co.uk Ltd — Legal & Contracts
We aim to respond to all written legal enquiries within 5 working days.